Frequently asked questions
Registration and account
The sign-up process is very simple. All you need to do is click on the Sign Up button which is displayed on every page on our website. You then need enter your details in the required fields (e.g username, password and email) and then tick that you agree with the Terms and Conditions. The last step: simply confirm your account by clicking on the verification link which you will receive in your email shortly after you have signed up.
If you want to restore your password, you need to go to the sign-up page and click on the “Forgot Password?” button. You then need to enter your email address and click “Reset Password”. You will receive instructions on how to recover your password shortly after that.
If you forget your email, you will need to contact customer support. We must follow an ID procedure in order to verify your identity. The customer care specialist will help you recover your email. Note that this is not a set procedure. It is a process that is dealt with individually with each account.
You can create up to one account per person, family/household, home address, email address, IP address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (Neteller, Skrill, etc.), electronic device (computer, mobile phone, tablet, etc.). Your account will be suspended immediately, if you have more than one account and all your funds will be confiscated.
This can be done easily and each customer is free to change from and to any of our available currencies. In order to do this, all you have to do is select the currency of your choice before you place a deposit. Please note that you can only request a payment in the currency of your wallet.
Bitvegas Casino accepts the following currencies: EUR, USD, CAD, AUD, NZD, NOK, PLN, BTC, LTC, USDT, DOG, BCH, ETH, XRP, BNB, ADA and TRX.
Deposits & withdrawals
All deposits will be processed almost immediately.
All requests for withdrawals will be processed within an hour. The actual transaction times may vary for the different payout methods. In most cases, it will happen immediately after the payment has been initiated. Some payment methods may require 1-3 working days for your cash out to be processed.
The actual limits can be found on the Payments page.
All transactions are free of charge.
Yes, there are certain limits, all of which can be found on the Terms and Conditions page.
Bonuses
All bonuses and terms can be found on the «Bonus Terms and Conditions» page.
Wagering occurs in the industry of gambling in games where the specific bonus terms apply. During the wagering process, all your bets will be added together until the required wager amount is met. Commonly, the amount of bonus is multiplied by the amount of the wager. For example, if the bonus amount is €100, while the wagering requirement is 50 times, it means that you will need to make bets until you reach the amount of €5,000 in order to complete the wagering.
Please read the bonus terms carefully. Sometimes, if you are violating the rules or ignoring them (for example, if you are wagering your bonus and you are exceeding your limits) the wager will not be accepted. If you did not breach any rules or terms and you are getting this by mistake, you can reach our customer support and ask for assistance.
Yes, you can get a personal bonus offer at any time.
Safety & responsible gaming
Yes, your personal information is very well secured. The safety of your private information is one of the most important things for us. We can guarantee maximum protection from our side.
Bitvegas Casino can ask you to confirm your identity at any time.
Once we have all the documents we require, your account will be verified immediately.
You can set up your own depositing limits so you avoid any big losses.
You can close your account temporarily or permanently by visiting your account settings. Please note that this is an irreversible process.